feat(virtualq): add actions to manage waiters

2024-12-20 13:18:25 +00:00
parent 28da91b19a
commit b0e186cfbd
17 changed files with 571 additions and 0 deletions
--- a/packages/backend/src/apps/virtualq/actions/create-waiter/index.js
+++ b/packages/backend/src/apps/virtualq/actions/create-waiter/index.js
@@ -0,0 +1,134 @@
+import defineAction from '../../../../helpers/define-action.js';
+
+export default defineAction({
+  name: 'Create waiter',
+  key: 'createWaiter',
+  description: 'Enqueues a waiter to the line with the selected line.',
+  arguments: [
+    {
+      label: 'Line',
+      key: 'lineId',
+      type: 'dropdown',
+      required: true,
+      variables: true,
+      description: 'The line to join',
+      source: {
+        type: 'query',
+        name: 'getDynamicData',
+        arguments: [
+          {
+            name: 'key',
+            value: 'listLines',
+          },
+        ],
+      },
+    },
+    {
+      label: 'Phone',
+      key: 'phone',
+      type: 'string',
+      required: true,
+      variables: true,
+      description:
+        "The caller's phone number including country code (for example +4017111112233)",
+    },
+    {
+      label: 'Channel',
+      key: 'channel',
+      type: 'dropdown',
+      description:
+        'Option describing if the waiter expects a callback or will receive a text message',
+      required: true,
+      variables: true,
+      options: [
+        { label: 'Call back', value: 'CallBack' },
+        { label: 'Call in', value: 'CallIn' },
+      ],
+    },
+    {
+      label: 'Source',
+      key: 'source',
+      type: 'dropdown',
+      description: 'Option describing the source where the caller came from',
+      required: true,
+      variables: true,
+      options: [
+        { label: 'Widget', value: 'Widget' },
+        { label: 'Phone', value: 'Phone' },
+        { label: 'Mobile', value: 'Mobile' },
+        { label: 'App', value: 'App' },
+        { label: 'Other', value: 'Other' },
+      ],
+    },
+    {
+      label: 'Appointment',
+      key: 'appointment',
+      type: 'dropdown',
+      required: true,
+      variables: true,
+      value: false,
+      description:
+        'If set to true, then this marks this as an appointment. If appointment_time is set, this is automatically set to true.',
+      options: [
+        { label: 'Yes', value: true },
+        { label: 'No', value: false },
+      ],
+      additionalFields: {
+        type: 'query',
+        name: 'getDynamicFields',
+        arguments: [
+          {
+            name: 'key',
+            value: 'listAppointmentFields',
+          },
+          {
+            name: 'parameters.appointment',
+            value: '{parameters.appointment}',
+          },
+        ],
+      },
+    },
+    {
+      label: 'Service phone to call',
+      key: 'servicePhoneToCall',
+      type: 'string',
+      description:
+        "If set, callback uses this number instead of the line's service phone number",
+      required: false,
+      variables: true,
+    },
+  ],
+  async run($) {
+    const {
+      lineId,
+      phone,
+      channel,
+      source,
+      appointment,
+      appointmentTime,
+      servicePhoneToCall,
+    } = $.step.parameters;
+
+    const body = {
+      data: {
+        type: 'waiters',
+        attributes: {
+          line_id: lineId,
+          phone,
+          channel,
+          source,
+          appointment,
+          servicePhoneToCall,
+        },
+      },
+    };
+
+    if (appointment) {
+      body.data.attributes.appointmentTime = appointmentTime;
+    }
+
+    const { data } = await $.http.post('/v2/waiters', body);
+
+    $.setActionItem({ raw: data });
+  },
+});
--- a/packages/backend/src/apps/virtualq/actions/delete-waiter/index.js
+++ b/packages/backend/src/apps/virtualq/actions/delete-waiter/index.js
@@ -0,0 +1,34 @@
+import defineAction from '../../../../helpers/define-action.js';
+
+export default defineAction({
+  name: 'Delete waiter',
+  key: 'deleteWaiter',
+  description:
+    'Cancels waiting. The provided waiter will be removed from the queue.',
+  arguments: [
+    {
+      label: 'Waiter',
+      key: 'waiterId',
+      type: 'dropdown',
+      required: true,
+      variables: true,
+      source: {
+        type: 'query',
+        name: 'getDynamicData',
+        arguments: [
+          {
+            name: 'key',
+            value: 'listWaiters',
+          },
+        ],
+      },
+    },
+  ],
+  async run($) {
+    const waiterId = $.step.parameters.waiterId;
+
+    const { data } = await $.http.delete(`/v2/waiters/${waiterId}`);
+
+    $.setActionItem({ raw: { output: data } });
+  },
+});
--- a/packages/backend/src/apps/virtualq/actions/index.js
+++ b/packages/backend/src/apps/virtualq/actions/index.js
@@ -0,0 +1,6 @@
+import createWaiter from './create-waiter/index.js';
+import deleteWaiter from './delete-waiter/index.js';
+import showWaiter from './show-waiter/index.js';
+import updateWaiter from './update-waiter/index.js';
+
+export default [createWaiter, deleteWaiter, showWaiter, updateWaiter];
--- a/packages/backend/src/apps/virtualq/actions/show-waiter/index.js
+++ b/packages/backend/src/apps/virtualq/actions/show-waiter/index.js
@@ -0,0 +1,33 @@
+import defineAction from '../../../../helpers/define-action.js';
+
+export default defineAction({
+  name: 'Show waiter',
+  key: 'showWaiter',
+  description: 'Returns the complete waiter information.',
+  arguments: [
+    {
+      label: 'Waiter',
+      key: 'waiterId',
+      type: 'dropdown',
+      required: true,
+      variables: true,
+      source: {
+        type: 'query',
+        name: 'getDynamicData',
+        arguments: [
+          {
+            name: 'key',
+            value: 'listWaiters',
+          },
+        ],
+      },
+    },
+  ],
+  async run($) {
+    const waiterId = $.step.parameters.waiterId;
+
+    const { data } = await $.http.get(`/v2/waiters/${waiterId}`);
+
+    $.setActionItem({ raw: data });
+  },
+});
--- a/packages/backend/src/apps/virtualq/actions/update-waiter/index.js
+++ b/packages/backend/src/apps/virtualq/actions/update-waiter/index.js
@@ -0,0 +1,157 @@
+import defineAction from '../../../../helpers/define-action.js';
+
+export default defineAction({
+  name: 'Update waiter',
+  key: 'updateWaiter',
+  description: 'Updates a waiter to the line with the selected line.',
+  arguments: [
+    {
+      label: 'Waiter',
+      key: 'waiterId',
+      type: 'dropdown',
+      required: true,
+      variables: true,
+      source: {
+        type: 'query',
+        name: 'getDynamicData',
+        arguments: [
+          {
+            name: 'key',
+            value: 'listWaiters',
+          },
+        ],
+      },
+    },
+    {
+      label: 'Line',
+      key: 'lineId',
+      type: 'dropdown',
+      required: false,
+      variables: true,
+      description: 'Used to find caller if 0 is used for waiter field',
+      source: {
+        type: 'query',
+        name: 'getDynamicData',
+        arguments: [
+          {
+            name: 'key',
+            value: 'listLines',
+          },
+        ],
+      },
+    },
+    {
+      label: 'Phone',
+      key: 'phone',
+      type: 'string',
+      required: false,
+      variables: true,
+      description: 'Used to find caller if 0 is used for waiter field',
+    },
+    {
+      label: 'EWT',
+      key: 'serviceWaiterEwt',
+      type: 'string',
+      description: 'EWT as calculated by the service',
+      required: false,
+      variables: true,
+    },
+    {
+      label: 'State',
+      key: 'serviceWaiterState',
+      type: 'dropdown',
+      description: 'State of caller in the call center',
+      required: false,
+      variables: true,
+      options: [
+        { label: 'Waiting', value: 'Waiting' },
+        { label: 'Connected', value: 'Connected' },
+        { label: 'Transferred', value: 'Transferred' },
+        { label: 'Timeout', value: 'Timeout' },
+        { label: 'Canceled', value: 'Canceled' },
+      ],
+    },
+    {
+      label: 'Wait time',
+      key: 'waitTimeWhenUp',
+      type: 'string',
+      description: 'Wait time in seconds before being transferred to agent',
+      required: false,
+      variables: true,
+    },
+    {
+      label: 'Talk time',
+      key: 'talkTime',
+      type: 'string',
+      description: 'Time in seconds spent talking with Agent',
+      required: false,
+      variables: true,
+    },
+    {
+      label: 'Agent',
+      key: 'agentId',
+      type: 'string',
+      description: 'Agent where call was transferred to',
+      required: false,
+      variables: true,
+    },
+    {
+      label: 'Service phone to call',
+      key: 'servicePhoneToCall',
+      type: 'string',
+      description:
+        "If set, callback uses this number instead of the line's service phone number",
+      required: false,
+      variables: true,
+    },
+  ],
+
+  async run($) {
+    const {
+      waiterId,
+      lineId,
+      phone,
+      serviceWaiterEwt,
+      serviceWaiterState,
+      waitTimeWhenUp,
+      talkTime,
+      agentId,
+      servicePhoneToCall,
+    } = $.step.parameters;
+
+    const body = {
+      data: {
+        type: 'waiters',
+        attributes: {
+          line_id: lineId,
+          phone,
+          service_phone_to_call: servicePhoneToCall,
+        },
+      },
+    };
+
+    if (serviceWaiterEwt) {
+      body.data.attributes.service_waiter_ewt = serviceWaiterEwt;
+    }
+
+    if (serviceWaiterState) {
+      body.data.attributes.service_waiter_state = serviceWaiterState;
+    }
+
+    if (talkTime) {
+      body.data.attributes.talk_time = talkTime;
+    }
+
+    if (agentId) {
+      body.data.attributes.agent_id = agentId;
+    }
+
+    if (waitTimeWhenUp) {
+      body.data.attributes.wait_time_when_up = waitTimeWhenUp;
+    }
+
+    const { data } = await $.http.put(`/v2/waiters/${waiterId}`, body);
+
+    $.setActionItem({ raw: data });
+  },
+});
--- a/packages/backend/src/apps/virtualq/assets/favicon.svg
+++ b/packages/backend/src/apps/virtualq/assets/favicon.svg
@@ -0,0 +1,35 @@
+<svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" viewBox="0 0 229.2 57.3">
+  <defs>
+    <style>
+      .cls-1 {        fill: #2E3D59;      }      .cls-2 {        fill: #f5d05e;      }
+    </style>
+  </defs>
+  <g>
+    <g id="Ebene_1">
+      <a>
+        <path id="fullLogo" class="cls-1" d="M16.3,40.4c-.2.5-.6.8-1.1.8h-4.3c-.5,0-1-.2-1.2-.8L0,17.9c-.2-.4.1-.8.5-.8h4.3c.5,0,1,.2,1.1.8l6.9,16.6,6.9-16.6c.2-.5.6-.8,1.1-.8h4.3c.4,0,.7.4.5.8l-9.6,22.5h0Z"/>
+      </a>
+      <path id="fullLogo-2" class="cls-1" d="M219.7,19.2c-5.3,0-9.6-4.3-9.6-9.6S214.4,0,219.7,0s9.6,4.3,9.6,9.6-4.3,9.6-9.6,9.6ZM219.7,1c-4.7,0-8.6,3.8-8.6,8.6s3.8,8.6,8.6,8.6,8.6-3.8,8.6-8.6-3.8-8.6-8.6-8.6Z"/>
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+      <path id="fullLogo-4" class="cls-1" d="M37.8,40.4c0,.5-.3.8-.8.8h-3.9c-.5,0-.8-.3-.8-.8v-22.4c0-.5.3-.8.8-.8h3.9c.5,0,.8.3.8.8v22.4ZM35,4.2c1.9,0,3.4,1.5,3.4,3.4s-1.5,3.4-3.4,3.4-3.4-1.5-3.4-3.4,1.5-3.4,3.4-3.4"/>
+      <a>
+        <path id="fullLogo-5" class="cls-1" d="M106.8,29.9v-11.9c0-.5.3-.8.8-.8h3.9c.5,0,.8.3.8.8v11.9c0,8-5.1,12-11.8,12s-11.8-4-11.8-12v-11.9c0-.5.3-.8.8-.8h3.9c.5,0,.8.3.8.8v11.9c0,5.5,3.6,6.7,6.3,6.7s6.3-1.2,6.3-6.7"/>
+      </a>
+      <path id="fullLogo-6" class="cls-1" d="M131.7,21.7c-3.1,0-7.2,1.8-7.2,7.5s3.4,7.5,6.4,7.6c3,.2,7.7-1.5,7.7-7.5s-3.9-7.6-7-7.6M144.3,40.4c0,.5-.3.8-.8.8h-3.9c-.5,0-.8-.3-.8-.8v-2.4c-2,3.2-5.8,3.9-8.2,3.9-7.5,0-11.6-6-11.6-12.5s5.7-12.9,12.8-12.9,12.5,4.3,12.5,13v11h0Z"/>
+      <a>
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+      </a>
+      <a>
+        <path id="fullLogo-8" class="cls-1" d="M83.1,17.1h-6.4V5c0-.5-.3-.8-.8-.8h-3.9c-.5,0-.8.3-.8.8v12.1h-6.4c-.5,0-.8.3-.8.8v3.6c0,.5.3.8.8.8h6.4v17.9c0,.5.3.8.8.8h3.9c.5,0,.8-.3.8-.8v-17.9h6.4c.5,0,.8-.3.8-.8v-3.6c0-.5-.3-.8-.8-.8"/>
+      </a>
+      <a>
+        <path id="fullLogo-9" class="cls-1" d="M58.4,17.1h-6.4c-4.5,0-7.9,3.4-7.9,10v13.2c0,.5.3.8.8.8h3.9c.5,0,.8-.3.8-.8v-.9s0,0,0,0v-12.3c0-3,1.8-4.7,3.9-4.7h4.9c.5,0,.8-.3.8-.8v-3.6c0-.5-.3-.8-.8-.8"/>
+      </a>
+      <a>
+        <path id="fullLogo-39" class="cls-1" d="M218.8,6.9c0-.1-.1-.2-.3-.2h-1c-.1,0-.2,0-.3.2l-2.3,5.3c0,0,0,.2.1.2h1c.1,0,.2,0,.3-.2l1.6-3.9,1.6,3.9c0,.1.1.2.3.2h1c0,0,.2,0,.1-.2l-2.3-5.3h0Z"/>
+      </a>
+      <path id="fullLogo-40" class="cls-1" d="M223.8,12.2c0,.1,0,.2-.2.2h-.9c-.1,0-.2,0-.2-.2v-5.3c0-.1,0-.2.2-.2h.9c.1,0,.2,0,.2.2v5.3Z"/>
+      <path id="fullLogo-41" class="cls-1" d="M219.7,10.2c0,0,.1,0,.1.2v.9c0,.1,0,.2-.1.2h-3.4c0,0-.1,0-.1-.2v-.9c0-.1,0-.2.1-.2h3.4Z"/>
+    </g>
+  </g>
+</svg>
--- a/packages/backend/src/apps/virtualq/auth/index.js
+++ b/packages/backend/src/apps/virtualq/auth/index.js
@@ -0,0 +1,21 @@
+import verifyCredentials from './verify-credentials.js';
+import isStillVerified from './is-still-verified.js';
+
+export default {
+  fields: [
+    {
+      key: 'apiKey',
+      label: 'API Key',
+      type: 'string',
+      required: true,
+      readOnly: false,
+      value: null,
+      placeholder: null,
+      description: 'API key of the VirtualQ API service.',
+      clickToCopy: false,
+    },
+  ],
+
+  verifyCredentials,
+  isStillVerified,
+};
--- a/packages/backend/src/apps/virtualq/auth/is-still-verified.js
+++ b/packages/backend/src/apps/virtualq/auth/is-still-verified.js
@@ -0,0 +1,8 @@
+import verifyCredentials from './verify-credentials.js';
+
+const isStillVerified = async ($) => {
+  await verifyCredentials($);
+  return true;
+};
+
+export default isStillVerified;
--- a/packages/backend/src/apps/virtualq/auth/verify-credentials.js
+++ b/packages/backend/src/apps/virtualq/auth/verify-credentials.js
@@ -0,0 +1,14 @@
+const verifyCredentials = async ($) => {
+  const response = await $.http.get('/v2/call_centers');
+
+  const callCenterNames = response.data.data
+    .map((callCenter) => callCenter.attributes.name)
+    .join(' - ');
+
+  await $.auth.set({
+    screenName: callCenterNames,
+    apiKey: $.auth.data.apiKey,
+  });
+};
+
+export default verifyCredentials;
--- a/packages/backend/src/apps/virtualq/common/add-auth-header.js
+++ b/packages/backend/src/apps/virtualq/common/add-auth-header.js
@@ -0,0 +1,15 @@
+const addAuthHeader = ($, requestConfig) => {
+  if ($.auth.data?.apiKey) {
+    requestConfig.headers['X-API-Key'] = $.auth.data.apiKey;
+  }
+
+  if (requestConfig.method === 'post' || requestConfig.method === 'put') {
+    requestConfig.headers['Content-Type'] = 'application/vnd.api+json';
+  }
+
+  requestConfig.headers['X-Keys-Format'] = 'underscore';
+
+  return requestConfig;
+};
+
+export default addAuthHeader;
--- a/packages/backend/src/apps/virtualq/dynamic-data/index.js
+++ b/packages/backend/src/apps/virtualq/dynamic-data/index.js
@@ -0,0 +1,4 @@
+import listLines from './list-lines/index.js';
+import listWaiters from './list-waiters/index.js';
+
+export default [listLines, listWaiters];
--- a/packages/backend/src/apps/virtualq/dynamic-data/list-lines/index.js
+++ b/packages/backend/src/apps/virtualq/dynamic-data/list-lines/index.js
@@ -0,0 +1,15 @@
+export default {
+  name: 'List lines',
+  key: 'listLines',
+
+  async run($) {
+    const response = await $.http.get('/v2/lines');
+
+    const lines = response.data.data.map((line) => ({
+      value: line.id,
+      name: line.attributes.name,
+    }));
+
+    return { data: lines };
+  },
+};
--- a/packages/backend/src/apps/virtualq/dynamic-data/list-waiters/index.js
+++ b/packages/backend/src/apps/virtualq/dynamic-data/list-waiters/index.js
@@ -0,0 +1,15 @@
+export default {
+  name: 'List waiters',
+  key: 'listWaiters',
+
+  async run($) {
+    const response = await $.http.get('/v2/waiters');
+
+    const lines = response.data.data.map((line) => ({
+      value: line.id,
+      name: line.attributes.name,
+    }));
+
+    return { data: lines };
+  },
+};
--- a/packages/backend/src/apps/virtualq/dynamic-fields/index.js
+++ b/packages/backend/src/apps/virtualq/dynamic-fields/index.js
@@ -0,0 +1,3 @@
+import listAppointmentFields from './list-appointment-fields/index.js';
+
+export default [listAppointmentFields];
--- a/packages/backend/src/apps/virtualq/dynamic-fields/list-appointment-fields/index.js
+++ b/packages/backend/src/apps/virtualq/dynamic-fields/list-appointment-fields/index.js
@@ -0,0 +1,20 @@
+export default {
+  name: 'List appointment fields',
+  key: 'listAppointmentFields',
+
+  async run($) {
+    if ($.step.parameters.appointment) {
+      return [
+        {
+          label: 'Appointment Time',
+          key: 'appointmentTime',
+          type: 'string',
+          required: true,
+          variables: true,
+          description:
+            'Overrides the estimated up time with this time. Specify number of seconds since 1970 UTC.',
+        },
+      ];
+    }
+  },
+};
--- a/packages/backend/src/apps/virtualq/index.js
+++ b/packages/backend/src/apps/virtualq/index.js
@@ -0,0 +1,22 @@
+import defineApp from '../../helpers/define-app.js';
+import addAuthHeader from './common/add-auth-header.js';
+import auth from './auth/index.js';
+import actions from './actions/index.js';
+import dynamicData from './dynamic-data/index.js';
+import dynamicFields from './dynamic-fields/index.js';
+
+export default defineApp({
+  name: 'VirtualQ',
+  key: 'virtualq',
+  iconUrl: '{BASE_URL}/apps/virtualq/assets/favicon.svg',
+  authDocUrl: '{DOCS_URL}/apps/virtualq/connection',
+  supportsConnections: true,
+  baseUrl: 'https://www.virtualq.io',
+  apiBaseUrl: 'https://api.virtualq.io/api/',
+  primaryColor: '#2E3D59',
+  beforeRequest: [addAuthHeader],
+  auth,
+  actions,
+  dynamicData,
+  dynamicFields,
+});
--- a/packages/docs/pages/public/favicons/virtualq.svg
+++ b/packages/docs/pages/public/favicons/virtualq.svg
@@ -0,0 +1,35 @@
+<svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" viewBox="0 0 229.2 57.3">
+  <defs>
+    <style>
+      .cls-1 {        fill: #2E3D59;      }      .cls-2 {        fill: #f5d05e;      }
+    </style>
+  </defs>
+  <g>
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